How Can E-Service Help You?
E-Service is recognised as one of the leading customer-focused service companies in the UK amusement and gaming industry. We ask their seaside arcade clients - what makes them such a reliable service partner? “
E-Service tries to be miles better than other companies when it comes to the Seaside Arcade sector” said UK Sales Manager Paul Smith “About 500,000 miles, actually!”
For the E-Service team, Customer Support starts with getting face to face with their coastal clients. The E-Service ‘Van Run’ now drives more than half a million miles per year, and visits 54 seaside towns every week, providing free collection and delivery of repaired items or new stock. “Our coverage extends across the whole of the UK and includes major amusement industry towns such as Blackpool, Scarborough, Bridlington, Hunstanton, Herne Bay, Hastings, Broadstairs, Poole, Plymouth, Torquay, Barry and Prestatyn” explained Paul Smith. “We’re working very hard to listen to the coastal guys and tailor-make our service to meet their needs”
Stan Chetland from Countgrade was quick to highlight the benefits to the company’s arcades in the South Wales area “We use E-Service for several reasons. Their stock holding is immense, which means we don’t have to worry about storing expensive stock ourselves as we can call them and are almost certainly guaranteed next day delivery on the spare parts we need. We also use E-Service for all of our repairs, as we know that all their work is guaranteed. The Van Run drivers collect and return our service items for free. Countgrade has found E-Service wholly reliable and this level of support is critical in our line of business when machine down-time means loss of earnings”
E-Service hold over 15,000 lines items of stock from bulbs and consumables to the latest TFT and high end printing solutions. The company’s bench engineers also carry out over 70,000 electronic service repairs per year, handling the majority of products found within today’s gaming and amusement machines.
Richard Stevens from Paignton Pier is particularly keen on the advance replacement programme and supply of refurbished equipment from E-Service. “The advance replacement service ensures we completely minimize our machine down time. We make one call to the E-Service team and they will immediately replace the broken product such as a note reader or control board and it means we don’t have to wait for days or possibly weeks for the machine to be up and running again. We also buy their Q.U.E. range of re-conditioned components because they always come with the latest firmware installed and a 3 month warranty which gives us the security we need and at the fraction of the cost of buying completely new equipment. We rely on the E-Service team as we know they always do their utmost to help us out as quickly as they possibly can. With their help, we have ensured that 95% of our machines were able to accept the new 10p coins before Easter and all our machines will accept the new coins before the Spring Bank holiday, with absolute minimum down time"